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TERMS & CONDITIONS

CUSTOMER CARE

At SuavisPellis, we prioritize precision, transparency, and technical efficacy across both our clinical formulations and client support. Whether you require product advisory, order assistance, or policy clarification, our team is dedicated to providing clear and accurate guidance.

Support Channels & Hours​

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Response Window: All inquiries are reviewed and addressed within 24 business hours.

Order Processing & Tracking

  • Tracking: Once your order is dispatched, a confirmation email containing a direct tracking protocol link will be issued.

  • Modifications: To maintain efficient fulfillment, order changes or cancellations must be requested within 2 hours of placement.

Formulation & Clinical Advisory For specific inquiries regarding active ingredient compatibility, concentration levels, or application protocols, contact our product support team with your skin specifications for tailored assistance.

Quality & Batch Integrity Every SuavisPellis shipment undergoes strict quality control. If your package arrives damaged or displays a manufacturing defect, contact us within 7 days of delivery with your order number and batch details for immediate resolution.

PRIVACY & SAFETY

At SuavisPellis, the security and confidentiality of your personal information are paramount. We adhere to rigorous standards to ensure your data is handled with absolute transparency and care.

 

Data Collection & Usage

  • Information Gathered: We collect necessary details during account creation, checkout, and direct interactions (such as your name, shipping address, email, and contact number).

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  • Purpose: Data is utilized exclusively to process transactions, manage shipments, and refine our clinical product offerings and client support.

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Secure Payments & Third-Party Banking

  • All financial transactions are encrypted and processed through certified, secure third-party payment gateways.

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  • These trusted financial partners handle payment verification securely, ensuring your raw financial credentials or credit card data are never stored on our direct servers.

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Data Protection & Storage

  • We implement robust technical and administrative safeguards to secure your personal information against unauthorized access, alteration, or disclosure.

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Post-Purchase Communication

  • Following a successful transaction, you will receive automated communications including your order confirmation, dispatch updates, and direct tracking protocols.

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  • Additional clinical updates or newsletters are sent exclusively to users who have explicitly opted in, with an easy unsubscribe mechanism included in every message.

WHOLESALE INQUIRIES

Partner with SuavisPellis to introduce science-backed minimalism and regenerative skincare to your clinical practice, retail space, or boutique establishment. We collaborate with select stockists who share our core commitment to clinical efficacy, transparency, and high-performance formulation standards.

 

Partnership Requirements & Application

To initiate a wholesale account review, please submit your establishment details, business registration information, location, and expected distribution volume to wholesale@suavispellis.com. Our team evaluates each application individually to ensure brand alignment. Approved partners receive access to our comprehensive B2B catalog, tier structures, and ordering protocols within 3 to 5 business days.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards​

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